Customer Success Fellowship

Build Happy Customers for your company with leading Customer Success leaders

Achieve high-performance customer success skills, grow with the network of industry leaders & peers and take your company towards excellence.

Program Starts 10th Jan 2022 | Only 25 Participants
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Who is it for?

Customer success professionals
Early-stage Founders & CXOs
Head of Operation / VP Ops
Business with SaaS as a business model

Wall of Love

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Program Structure

Customer Success - Phase 1

Week
1

Customer Success - Why?

  • Business Model and need for Customer Success
  • Land-and-expand as a key strategy for your growth
Week
2

Customer-first strategy

  • Customer-first as a strategy
  • Building Customer-first as a company culture
Week
3

Customer Journey Mapping

  • Customer segmentation and journey mapping
  • Key activities and the metrics in the customer journey
Week
4

Customer Success and metrics

  • Roles of a Customer Success Manager 
  • Metrics for CSM
  • CSM Hiring - Key guidelines & experiments

Customer Success - Phase 2

Week
5
  • Develop Marketing Assets
  • Develop Sales Collaterals
  • Execute Sales Strategy

Week
6

Live Deep Dive - Customer support

  • Customer support metrics - Case studies
  • Customer support in Leading startups
Week
7

Customer Feedback Program

  • Process & tools enabling your company to achieve feedbacks
  • Practices around NPS, CSAT and Exit interviews 
Week
8

Live Deep Dive, Review & Sign off

  • Live analysis of your implementation
  • Peer Reviews
  • Mentor Reviews

Program designed and led by Incredible Founders & Leaders

Founders & Leaders having expertise in their own startups are leading these programs.

Meet your Program Director(s)
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Meet your Program Mentors

What will you accomplish?

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Startups we have helped

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What it is not?

What it is?

Frequently Asked Questions.